In business processes, the term resource jointly implies both human and non- human resources. The former are people that take part in the execution of process activities at different levels and are typically referred to as organizational perspective, e.g., performers, or people accountable for work. Non-human resources involve all other things that are necessary to complete process activities, such as software, or IT-devices. The business-process lifecycle comprises several phases that we summarize as design time, run-time and evaluation time, and resource management is involved in all of them.

Several communities conduct research in the area of resource management in business processes, e.g., in the agents-, or the BPM-research community. Thus, different approaches exist to model organizational structures and to handle the way in which resources are designed, used and analyzed. Until recently, the main research focus in the BPM community has been intra-organizational. However, the emergence of Business-Process-as-a-Service (BPaaS) in cloud computing environments requires managing resources both intra- and inter-organizationally by means of service-oriented computing. Furthermore, as a trend, organizations increasingly outsource (parts of) their business processes and/or crowdsource workforce for activity completion in a distributed way, e.g., by using Mechanical Turk, or Social Compute Units that incorporate humans and IT-services. Consequently, inter-organizational business processes are a trending research domain. The advent of social computing and crowdsourcing solutions can improve current approaches by providing new mechanisms to organize and coordinate collaborative, distributed work. Consequently, new research challenges emerge for resource management throughout all the phases of the business-process lifecycle.

The goal of this workshop is to explore resource management in service-oriented computing both in intra-organizational processes with intensive resource needs, and in inter-organizational collaborations where organizations outsource process activities that involve resource-related requirements for individual, or collaborative work execution. For example, conditions that human resources must meet in order to participate in activity execution, or specific software required for activity completion.

Topics of Interest

• Resource design in intra- and inter-organizational processes
• Resource modeling in intra- and inter-organizational processes
• Resource selection and assignment in intra- and inter-organizational processes
• Resource allocation in intra- and inter-organizational processes
• Resource analysis in intra- and inter-organizational processes
• Resource management in the cloud
• Resource-aware process matching
• Resource-aware service automation
• Models, languages and methods for resource management in intra- and inter-organizational processes
• Risk management, compliance and governance in resource-aware intra- and inter-organizational processes
• Performance analysis in resource-aware intra- and inter-organizational processes
• Work-as-a-Service (WaaS)
• Social computing, human computation and crowdsourcing for distributed work
• Resource prioritization in intra- and inter-organizational processes
• Resource planning in intra- and inter-organizational processes

Authors are invited to submit original, previously unpublished research papers. Papers should be written in English, strictly following Springer LNCS style including all text, references, appendices, and figures. For formatting instructions and templates, see the Springer Web page: http://www.springer.de/comp/lncs/authors.html
Four types of submissions are accepted:

• Full research papers and experience papers with a maximum length of 12 pages, including references and appendices.
• Short papers and position papers with a maximum length of 6 pages, including references and appendices.

Papers must be submitted in PDF format via the electronic submission system, which is available at: https://www.easychair.org/conferences/?conf=rmsoc2014
Submitted papers will be evaluated according to their rigor, significance, originality, technical quality and exposition, by at least three members of an international program committee.
At least one author of each accepted paper must register and participate in the workshop. Registration is subject to the terms, conditions and procedure of the main ICSOC conference to be found at its website: http://www.icsoc.org/

The workshop will take place on November 3rd, 2014.

Session 1: Opening and Keynote 1 (9:00 - 10:30)

Chair: TBA

• Welcome by the RMSOC organizers
• Invited talk by Prof. Paul Grefen, TU/e, The Netherlands: The Role of Resources in Service-Dominant Business Design
  
  Abstract: Service-dominant business is centered on complex services that are dynamically composed of elementary business services. These elementary business services are typically provided by a number of autonomous business organizations that each specialize in their respective services. A service orchestrator is responsible for the dynamic composition and the delivery to the customer of the value-in-use realized by this composition. Both elementary services and their compositions are defined in terms of functional and non-functional characteristics, which abstract from the resources that are used for the embodiment of the services. But obviously, these resources play an important role nevertheless. They can consist of human resources, non-human resources like machinery, capital, knowledge, and last but not least IT infrastructure. In this presentation, we investigate the role of resources in a contemporary framework for service- dominant business design (BASE/X), which has been developed in close cooperation between research and industry. We illustrate the concepts with examples from the mobility and logistics industries.
  
  Short bio: Paul Grefen is a full professor in the School of Industrial Engineering at Eindhoven University of Technology (TU/e) since 2003, where he chairs the Information Systems subdepartment since 2006. He received his Ph.D. in 1992 from the University of Twente. From 1992 until early 2003, he held assistant and associate professor positions in the Computer Science Department at the University of Twente. He was a visiting researcher at Stanford University in 1994. He has been involved in various European research projects as well as various projects within the Netherlands. He is a member of the editorial board of the International Journal of Cooperative Information Systems. He is an editor of the books on the WIDE and CrossWork projects, and has authored books on workflow management and e-business. He is a member of the Executive Board of the European Supply Chain Forum. His current research interests include architectural design of business information systems, inter-organizational business process management, and service-oriented business design and support. He teaches at the M.Sc. and Ph.D. levels at TU/e and at the executive level via the TIAS-NIMBAS business school.

Session 2: Resource Modeling and Discovery in Business Processes (11:00-12:30)

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Chair: TBA

• Jovan Stevovic, Paolo Sottovia, Maurizio Marchese, Giampaolo Armellin: BPM supported Privacy by Design for Cross Organization Business Processes (full paper)
• Michaela Baumann, Michael Heinrich Baumann, Stefan Schönig, Stefan Jablonski: Resource-Aware Process Model Similarity Matching (full paper)
• Stefan Schönig, Florian Gillitzer, Michael Zeising, Stefan Jablonski: Supporting Rule-based Process Mining by User-Guided Discovery of Resource-Aware Frequent Patterns (full paper)

Session 3: Keynote 2 (13:30-15:00)

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Chair: TBA

• Invited talk by Prof. Schahram Dustdar, TU Vienna, Austria: Internet of Things, People, and Processes
  
  Abstract: In this talk I will address one of the most relevant challenges for a decade to come: How to integrate the Internet of Things with people and processes, considering modern Cloud Computing and Elasticity principles. Elasticity is seen as one of the main characteristics of Cloud Computing today. Is elasticity simply scalability on steroids? In this talk I will discuss the main principles of elasticity, present a fresh look at this problem, and examine how to integrate people, software services, and things into one composite system, which can be modeled, programmed, and deployed on a large scale in an elastic way.
  
  Short bio: Schahram Dustdar is Full Professor of Computer Science (Informatics) with a focus on Internet Technologies heading the Distributed Systems Group. He is a member of the Academia Europaea: The Academy of Europe, Informatics Section (since 2013), recipient of the ACM Distinguished Scientist award (2009), and the IBM Faculty Award (2012). He is an Associate Editor of IEEE Transactions on Services Computing, ACM Transactions on the Web, and ACM Transactions on Internet Technology and on the editorial board of IEEE Internet Computing. He is the Editor-in-Chief of Computing (an SCI-ranked journal of Springer). More information at http://dsg.tuwien.ac.at/staff/sd.

Session 4: Resource Optimization in Business Processes (15:30-17:00)

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Chair: TBA

• Renuka Sindhgatta, Aditya Ghose, Gaargi Banerjee Dasgupta: Learning ‘Good Quality’ Resource Allocations from Historical Data (full paper)
• Christine Natschläger, Andreas Bögl, Verena Geist: Optimizing Resource Utilization by Combining Running Business Process Instances (short paper)
• Discussion and Closure

Workshop Organizers

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Dr. Cristina Cabanillas

Vienna University of Economics and Business, Austria
cristina.cabanillas@wu.ac.at

Dr. Alex Norta

Tallinn University of Technology, Estonia
alex.norta@gmail.com

Dr. Nanjangud C. Narendra

Cognizant Technology Solutions, Bangalore, India
ncnaren@gmail.com

Dr. Manuel Resinas

University of Seville, Spain
resinas@us.es

Program Committee

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Claudio Bartolini, HP Labs Palo Alto, USA
Anne Baumgrass, Hasso Plattner Institute at the University of Potsdam, Germany
Alessandro Bozzon, Delft University of Technology, The Netherlands
Fabio Casati, University of Trento, Italy
Florian Daniel, University of Trento, Italy
Joseph Davis, University of Sydney, Australia
Claudio Di Ciccio, Vienna University of Economics and Business, Austria
Schahram Dustdar, Vienna University of Technology, Austria
Félix García, University of Castilla-La Mancha, Spain
Christian Huemer, Vienna University of Technology, Austria
Jan Mendling, Vienna University of Economics and Business, Austria
Manfred Reichert, University of Ulm, Germany
Stefanie Rinderle-Ma, University of Vienna, Austria
Antonio Ruiz-Cortés, University of Seville, Spain
Anderson Santana de Oliveira, SAP Labs, France
Sigrid Schefer-Wenzl, FH Campus Vienna, Austria
Mark Strembeck, Vienna University of Economics and Business, Austria

Created by RMSOC Organizers - Copyright 2014